Last updated:
Fbkmw handles household-cloth return requests through one written review so the ordered textile structure, complete piece count, condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Cleaning-cloth returns are assessed as complete sets. Every listed waffle cloth, cotton dishcloth, dual-surface cloth, mesh panel, hanging loop, hem, edge binding, attached component, and care card must remain together in the supplied quantity. For household cleaning-cloth orders, support review may refer to set quantity, dimensions, fibre composition, waffle grid, herringbone weave, chenille pile, flat reverse, color distribution, mesh-panel position, hanging loops, hems, binding, unused hygiene condition, and delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, unwashed, clean, and completely dry, with no dirt, dust, grease, food, soap, detergent, cleaning chemical, water, stains, odors, dye transfer, embedded grit, pulled pile, snagged mesh, stretched loop, opened hem, damaged binding, fabric softener, or washing residue. A customer may unfold, count, and visually inspect the cloths on a clean dry surface without wiping, wetting, laundering, or testing them.
Repack an approved household-cloth return unused, clean, and dry. Lay mesh panels flat so they cannot snag pile or loops, keep hook-free textiles away from sharp carton edges, align hems and bindings without stretching them, and separate contrasting colors with clean recyclable tissue. Return the complete stated quantity with loops and attached panels intact, secure each set with an unbranded paper band, and place it inside a clean protective inner sleeve within one sturdy outer carton. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned textiles and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@fbkmw.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 645 McCue Road, Lakeland, FL 33815, United States.
In the first email, identify the SKU and exact cloth format. State whether the request concerns set quantity, dimensions, slate and sand color split, waffle grid, overlocked edge, terracotta and olive distribution, herringbone weave, double-fold hem, twill loop, teal rust and stone colors, chenille rows, flat reverse, charcoal mesh corner, diagonal seam, visible delivery damage, or a missing supplied piece. Photographs may assist with visible damage or an incorrect set but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available cloth format after the original complete unused set is approved for return. Piece count, dimensions, fibre composition, weave, pile, mesh panel, loop, edge finish, product net weight, price, and availability may differ and should be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@fbkmw.shop or +1 (929) 652-3116. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+01:00) West Africa Standard Time (Lagos).